Doorking Remote Account Manager User Manual

User’s Manual Version 6.3C Account Manager Software for Windows DoorKing, Inc.120 Glasgow AvenueInglewood, California 90301 U.S.A. Phone: 310-645-

1.1.5 New Registration To register the software, we highly recommend that your PC has an internet connection. This will greatly simplify the regist

Once a user ID and password are created, your web browser will open to the DKS Software egistration page. when nished. R Complete

Select the option that best describes what you want to do, then click “Continue”.  If you select either option 2 or 3, the registration of the soft

1.1.6 Entry System Activation If you have chosen to use the DoorKing IM Server to program your entry system, then the system must be activated in the

The checkout screen shows the estimated annual cost of using the IM Server to program your entry system. Select the billing cycle and payment method.

1.2 Getting Started 1.2.1 Security (Permission) Levels Security (permission) levels allow you to set individual door/gate access times for residents u

Page 16 1835-066-N-7-13 1.2.4 Holiday Schedule 32 different “Holidays” can be set up in the software program. Whenever a holiday is present, the

1.2.11 Clock Setting Each time contact is made with the entry system from the computer, the clock / calendar in the entry system is automatically upda

SECTION 2 – ACCOUNT MANAGEMENT To begin using the DoorKing Remote Account Manager to program your 1833, 1834, 1835, 1837, or 1838 systems, you must f

2.1.1 Creating User Types There are two types of users that can be created in the program; Administrators and Data Entry. Administrators have access

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2.1.2 Creating a New Account 1. With the ACCOUNT screen displayed, place the cursor in the empty name field (below example) or click the ADD button

2.1.3 Editing Account Information 1. Click on the account that you want to edit and make the necessary changes. NOTE: Editing an account here cha

2.2 Share Information Feature The SHARE INFO feature allows more than one "account" to share its database with other accounts. The share in

2.3 Communication Port Configuration If you are using a modem, the Port Config tab in the Program Configuration window is provided if you need to ente

SECTION 3 – SYSTEM MANAGEMENT Once an account(s) has been created, the access control system information must be programmed. This information include

3.1.1 Entry Panel Setup (Fig 10) 1. Enter the four-digit MASTER CODE in the field provided. The master code entered here must match the four-digit

1833, 1835, 1837 ENTRY PANELS If Tracker™ expansion boards are used with the 1833, 1835 or 1837 entry panels, set the tone open number(s), postal swit

3.1.5 Miscellaneous Setup Items (Fig 13) 1. Click the TRANSACTIONS button if transactions are to be stored in the entry system panel. The panel can

3.2 Relay Numbering and Control The model 1833, 1835 and 1837 telephone entry systems each have three relays (Relay 0, 1, and 2) on the control board

3.2.1 Labeling Relays with Tracker Disabled Click the RELAYS button on the tool bar to bring up the relays screen. The relay screen is where the outp

NOTICE DOORKING INC. reserves the right to make changes in the product described in this manual at any time and without notice or obligation of DoorKi

3.2.2 Labeling Relays with Tracker Enabled Click the RELAYS button on the tool bar to bring up the relays screen. The relay screen is where the outpu

3.3 Relay Hold Open Time Zone Programming Up to seven (7) relay hold time zones can be created in the software. The eighth time zone is labeled HOL a

3.3.2 Applying Relay Hold Time Zones Once the required time zones are created, you can then apply them to the system relay(s) that you want to operat

3.4 Holiday Schedules You can create up to 32 holidays in the HOLIDAY SCHEDULE window. When a holiday date is not present, the holiday hold open time

3.5 Security Levels Security Levels (SL) allow you to control individual access through the controlled entry points by persons using a wiegand device

3.5.1 Planning Security Levels Refer to figures 25 – 31 Successful use of security levels (SL) begins with determining who the system users are goin

3.5.2 Creating Security Levels Using security levels requires two basic programming steps. The first step is to plan and create the individual securi

PROGRAMMING ADDITIONAL SECURITY LEVELS 9. Click the Security Level pull down menu down arrow button to select the next security level you want to cr

Page 38 1835-066-N-7-13 3.6 Anti-pass Back Anti-Pass Back (APB) is a feature that addresses the problem of a user handing his card (or other acces

3.6.4 Programming Anti-pass Back 1. Click Anti-Pass under the System Information folder in the sidebar or click the Anti-Pass button in the tool bar

TABLE OF CONTENTS Section 1 – Introduction 1.1 Installation Guidelines – All Systems...

3.7 Facility Codes and Device Association The software allows for the option of using or not using device facility codes. When the facility code fun

3.7.2 Device Association The DEVICE ASSOCIATION function allows you to associate the names of a card, transmitter, or other 26-bit wiegand devices co

3.7.3 Mass Enable The MASS ENABLE function allows you to activate (turn on) a range of device codes at one time. This allows resident managers or acce

3.8 Elevator Control The elevator control feature is typically used in high-rise apartment buildings or office buildings and is designed to limit whic

IDENTIFY THE SYSTEM RELAYS Figure 38 The first step is to identify the system relays that will be used and to name them (refer to 3.2.2). System relay

3.8.3 Programming Security Levels with Elevator Control The first step is to identify the different security levels required to control access as des

SL04 Figure 43 This security level will be assigned to the employees who work at the businesses located on floors 2, 3 and 4. Access is limited to the

VISITOR FLOOR CONTROL The next access control criteria to meet in this application is to restrict access for visitors. When a visitor is granted acces

Elevator 1 Elevator 2 Elevator 3 Elevator 4Main Entry Rear EntryResident andService EntryResidents andPrivate BusinessTelephone EntryFor GuestFirst Fl

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3.6.3 Re-Sync Operations...33 3.6.4 Pro

SECTION 4 – DATABASE MANAGMENT Once the account(s) has been created (chapter 2) and the system operating parameters have been set (chapter 3), the ac

4.1.1 Adding Database Information 1. Enter the resident (user) name in the name field. 2. Click the H (Hide) button if this name is NOT to be disp

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4.2 Assigning Device Codes To use the Assign feature, device codes must be Mass Enabled (3.7.3). 1. Click the user (resident or vendor) that you ar

4.3 Elevator Reference The Elevator Reference table is part of the elevator control feature that is typically used in high rise apartments or office b

4.3.2 Assigning Elevator Reference to Residents After the Elevator Reference Table is complete, an elevator reference number must be assigned to each

CHAPTER 5 - DATA TRANSFER / REPORTS When transferring data to or from the 1833, 1834, 1835, 1837, or 1838 entry system using the DoorKing Remote Acco

5.1 Immediate Transfer There are three choices of immediate data transfer: Send Data Now; Receive Data Now and Receive Transactions Now. Data transfe

5.1.2 Receive Data Now The receive data feature is basically the opposite of the send all data feature. Instead of the computer sending data to the e

5.1.3 Receiving Transactions The 1833, 1834, 1835, 1837, or 1838 entry systems store all activity in a history buffer which is then down loaded to the

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5.2 Scheduled Transfers With the DoorKing Remote Account Manager software, you can set up sophisticated schedules to send data or receive transactions

5.3 Viewing / Reporting Transactions After you have received the transactions from the entry system, you can then view the transaction file on your co

5. To view other transaction files, click the VIEW FILE button. The Open file window (Fig 58) will appear on the transaction screen. Select the trans

5.3.2 Viewing Live Transactions LIVE TRANSACTIONS can be viewed directly on your computer screen if the access control system is connected to your co

5.3.3 Creating Transaction Reports Once you have received transactions from the entry system and have opened a specific transaction file, the report

5.4 Live Streaming LIVE TRANSACTIONS can be streamed to a Com Port, a Disk File or an IP/Port Address if the access control system is connected to you

Page 66 1835-066-N-7-13 5.4.2 Output Format The output format can be either XML or RAW TEXT. This is selected from the drop down box. RAW TEXT I

5.5 Log Files Log files are time stamped records of activity performed by the software program. To view the log files, click VIEW LOG FILES on the pu

5.6 Exporting / Importing Database Files DoorKing’s Remote Account Manager software has import / export functions that can be used to get resident da

5.6.2 Importing Data in CSV Format (Microsoft Excel) The import process allows the user to import the resident data from a comma separated value (CSV

SECTION 1 - INTRODUCTION The DoorKing Remote Account Manager for Windows Version 6.3 is a powerful, flexible and easy to use computer program that al

Below (Fig 70) is the Lakeside.csv file opened with Microsoft Excel. This is the file we imported into the DoorKing Remote Account Manager program. No

Important .CSV information In the Excel file example on the previous page, you can see that all the columns of DoorKing data were present and were bei

1. Set up an ACCOUNT in the Remote Account Manager program that you want to import data to. Be sure the required fields are set correctly as describ

Below is the WestCon.txt file from the above example opened with Notepad. Note that the non-printable carriage return and line feed characters are pre

Page 74 1835-066-N-7-13 CHAPTER 6 – APPENDIX The resident data base files created for a “40 series enhanced” type account can be shared with acco

6.2 Trouble Shooting If you experience problems with the DoorKing Remote Account Manager for Windows, a problem may exist in your modem, at the teleph

Page 76 1835-066-N-7-13 6.2.5 Computer / System Information If you need to contact your installing dealer or DoorKing for assistance with the Doo

6.2.6 Error Messages These are some of the most common error messages that you may receive when attempting to send (or receive) data and the remedy to

Page 78 1835-066-N-7-13 6.3 Glossary ACCOUNT - When using the DoorKing Remote Account Manager Software for Windows, an account is any single entry

PIN CODES - Personal Identification Number that is assigned to a system user. A five-digit code entered on a digital keypad that outputs the code to t

1.1.1 Installing from the CD Stop all running programs. Insert the DKS CD in the CD drive. If the setup program does not start automatically, follow

Security Level Planning Guide The sample below was used to create security level 02 as described in Section 3.5.2. Use the guides on the following pa

Label each relay in the system. If relay 1 or relay 2 is used to control Tracker expansion boards, we suggest that you label these relays “Tracker Co

S M T W T F S 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1817TimeZoneStart Time - Stop Time1432DAYS RELAYSSECURITY LEVELS M T W T F S 0 1 2 3 4 5 6 7 8

S M T W T F S 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1817TimeZoneStart Time - Stop Time1432DAYS RELAYSSECURITY LEVELS M T W T F S 0 1 2 3 4 5 6 7 8

S M T W T F S 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 1817TimeZoneStart Time - Stop Time1432DAYS RELAYSSECURITY LEVELS M T W T F S 0 1 2 3 4 5 6 7 8

1.1.4 Software Registration with an Existing DK Server Registration When you first open the Account Manager software, you will receive a prompt to re